FAQ - Frequently Asked Questions
Have a question you need answered before making your kratom purchase?
Check out our FAQ section below for many frequently asked questions from customers just like you!
I didn't receive a tracking # but you said you emailed me one... whats's going on?
Once your order is updated to shipped we do email a shipping confirmation including your tracking number. Most of the time if you did not receive the order or shipping confirmation please be sure to check on your SPAM mail folder. Once you find the email remember to mark the email as not spam or from a safe sender, then add email@example.com to your email address book.
I've noticed some kratom vendors don't have a contact phone #, can I speak to some one live at Kratom Country?
Yes, of course, please call us direct toll free at 877-300-4668 to speak to a live person. Sometimes we may be on the other line so leave a message and we will call you back. Or you can also email us at firstname.lastname@example.org for a quick response!
What is your FREE SHIPPING on every order, how long does it take?
Kratom Country is one of the few vendors who offer Free Shipping on every order! This options is available at check out. There is no dollar minimum or fine print.. its free! Once your order ships USPS we will send you a tracking number which is included! Most orders are delivered within 3-4 days depending on your location.
Do you offer FedEx Overnight?
FedEx Overnight shipping is available at checkout. Standard FedEx overnight is $32.95 dollars. And takes 1 business day for delivery. This means if you order on a Friday it will not be delivered until Monday. We do offer FedEx Saturday delivery which is $41.95 since FedEx does charge additional fees. Please note the cut off for same day FedEx shipping is 2pm (PST).
Do you offer Same Day Shipping?
Kratom Country does everything we can to ship as many orders same day! Of course the earlier in the day you place your order the better change we can ship it the same day for you. The standard cut off is usually 2 pm but please note sometimes because of inventory levels, order volume or credit card clearing delays some orders may take longer to process. If for some reason your order can not ship within 24 hours we will notify with this information.
You have really low prices does that mean the quality of kratom isn't as good?
Kratom Country does have some the lowest prices online and when you throw in free shipping savings on top of that we can't be beat! In regards to quality, we have been selling kratom online since the beginning of 2010 and have a really good relationship with some of the best kratom farmers so we pass our lower costs on to our customers. Not to mention all of our kratom powder is milled fresh in house daily!
When are you open?
Kratom Country is open Mon-Fri | 9am-4pm
Do you offer a satisfaction guarantee?
Yep we sure do! Just return the portion of kratom your not satisfied with and we will be happy to exchange it for something else or give you a refund for the amount you have left returned. Please note though we do require a trackable form of return shipping to ensure your return gets delivered to us. Please contact us first for an RA# before and more information.