Shipping & Returns
We do not ship to the states of IN, WI, VT, AR, AL, RI, MS (Counties: Alcorn, Calhoun, Itawamba, Lowndes, Monroe, Noxubee, Prentiss, Tippah, Tishomingo, Union), Sarasota FL & City of San Diego.
Kratom country offers free shipping on qualifying orders! If you need it faster Priority & Fedex overnight options are available. Please review the shipping at checkout. Once your order has shipped we will email you a tracking confirmation (**if you do not receive a tracking number please be sure to check your spam mail folder in your email account**).
**Your shipment will arrive in a plain white box with a shipping label. The contents are NOT displayed, neither is our company name. Rest assured your shipment is discreet.
**Orders are shipped daily Mon-Fri. We are closed on the weekends.
**We only ship U.S. Domestic orders. Sorry we do not ship to IN, WI, VT, AR, AL, RI, and the City of San Diego.
Standard Return Policy
You may return your purchase within 30 days of receipt for 100% money back guarantee, excluding shipping and handling costs. If a product arrives damaged, or we made an error, and it cannot be remedied with replacements we will pay to return the item to us and send a replacement to you. If you decide you do not want parts or a replacement, the item can be returned for money back. Please keep in mind that if you decide to return our product for your money back you are required to pay for all shipping costs.
All returned products must be in original condition and packaging or additional charges may be applied. Unfortunately, we cannot take returns of products that have been assembled or modified. If you have any questions about whether a product can be returned, please call us.
Our goal is to make buying easy, safe and efficient with a 100% guarantee.
To Return a Product
You may return your purchase within 30 days of receipt for 100% money back guarantee, excluding shipping and handling.
Please complete the following:
- Please email service at [email protected] and include your original order number, what product(s) you are returning, and your name.
- Wrap the package carefully. All return products must be in original condition and packaging; otherwise, additional charges may be applied.
- Return the product using your preferred shipping method to the our address.
- Save your return tracking number, and if possible, e-mail it to us so we can track the return. It is important that you save the tracking number and that you insure the return package in case there are any issues during transit.
- Please note: unless the return or exchange is due to an error on our part, we cannot refund shipping and handling or gift-wrap charges. We will issue a full refund for the original purchase.