Frequently Asked Questions

Can I speak to someone live at Kratom Country?

Yes, of course. Please call us directly, toll-free at 877-300-4668 to speak to a live person. Sometimes, we may be on the other line, so leave a message and we will call you back. Or you can also email us at for a quick response!

Do you offer same-day shipping?

Yes, we offer same-day shipping Monday to Friday on orders placed before 3pm EST.

How do I receive free standard shipping?

Free shipping is offered on all orders over $35. All orders under $35 pay a shipping fee of $8.00.

Do you offer a satisfaction guarantee?

Yep, we sure do! Just return the portion of kratom that you're not satisfied with and we will be happy to exchange it for something else or give you a refund for the amount you have returned.

Please note: we do not require a trackable form of return of shipping to ensure that your return package gets delivered to us. Please contact us first for an RA# and more information before you return your product.

Do you offer any coupon codes?

Yes, please use coupon code VIP15 to take off 15% off any order.

What are your customer service hours?

Monday - Friday 6AM - 6PM PST or 9AM - 9PM EST

Can I place an order over the phone?

Yes, contact our customer service at 877-300-4668.

Will I receive a tracking number?

Yes, once your order ships we will email you a tracking number.

When will orders placed over the weekend ship?

Orders placed on Saturday and Sunday will ship the following Monday or the next business day after a holiday.

Do you offer discreet shipping?

Yes, orders are shipped in a discreet white box with a shipping label. The contents are NOT displayed nor our company name.

Do you have a loyalty program?

Yes! When you sign up for our FREE loyalty program, we'll give you 1 point for ever $1 spent plus bonus points for signing up for our weekly marketing emails, referring a friend and placing multiple or high-value orders. In addition to the free and discounted products you can purchase with points, we'll also throw in some bonus kratom when you purchase any of our bulk-size packets.

How can I use the points on my next purchase?

Points can be redeemed in the shopping cart as long as you are logged in to your account.

Do my points expire?

Your points can be used one day after they are awarded and expire after 60 days.

What are the Reward Point Increments?

For every 120 points you will receive $3.00 off (FOR CS ONLY: Once we implement the new KC site the rewards will be further explained).

How many capsules come per ounce?

There will be approx. 48 capsules per ounce (chart below).

Bag Size

Total Grams

# of Caps

1 Ounce

28 Grams

48 Caps

4 Ounces

112 Grams

192 Caps

8 Ounce

255 Grams

432 Caps

16 Ounce

510 Grams

864 Caps

32 Ounce

1020 Grams

1728 Caps

How many grams come per capsule?

0.6 grams per capsule.

Do you offer Wholesale/Bulk Powder?

We are working on a wholesale plan.

Double ordered/Ordered wrong product. How can I return?

You can return to sender and write REFUSE on the unopened package to return it to us or you will have to purchase a shipping label and return to the address on the package.

Do you ship internationally?

We only ship U.S. Domestic orders.

USPS Ground Advantage 3-5 Days Delivery

USPS Priority Mail: 2-3 Days Delivery

USPS Express: 1-2 Days Delivery

I took the Find Your Match quiz and I didn't get a response.

After submission you will be redirected to the homepage. Your results will be delivered to your inbox shortly.

How do I know if the Kratom I received has expired?

There is a sticker on the back of the bags, the last 4 numbers are the date it was packaged (month & year).

How to store kratom/how long is kratom good for?

If stored properly in a cool dark place such as a medicine cabinet, kratom can last for up to 1 year.

Difference between white, red and green Kratom?

White kratom powder is energizing in small doses but relaxing in greater quantities. The green is balanced. All are rich in varying levels of antioxidants, minerals, and vitamins. Red versions like red Bali kratom powder may help with pain relief and mood elevation while combating symptoms of stress, depression, and anxiety.

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